Case Study: Leading European Telecom Operating Company achieves 92% first-time resolution and 19% alarm reduction with Vertiv's Critical Insight

Leading European Telecom Operating Company - Customer Case Study

Leading European Telecom Operating Company, a telecom operator with thousands of sites across multiple countries, needed to replace its legacy monitoring platform with a more flexible, adaptable solution to support a maintenance model that relies on an internal NOC and subcontractors for first-level support. They turned to Vertiv to deliver improved monitoring and higher-quality support for their distributed sites.

Vertiv deployed Vertiv™ Critical Insight as a SaaS monitoring platform, along with a stand-alone controller to monitor thermal management, direct-current systems and non-intelligent elements (using Modbus and SNMP integrations), with the customer managing operations and Vertiv NOC providing 24x7 backing. The solution provided a reliable, scalable, user-friendly platform and achieved measurable gains: up to 92% first-time resolution and a 19% reduction in alarms.