Case Study: Answer Heating & Cooling, Inc. achieves streamlined service management and reduced overhead with Vertical Market Software

Answer Heating & Cooling, Inc. - Customer Case Study

Answer Heating & Cooling, Inc., a Freeland, Michigan HVAC firm with nearly $6M in annual sales, 46 employees and 600–800 service calls a month, needed a reliable, integrated system to manage service dispatching, mobile field data, billing and reporting. For these challenges they relied on Vertical Market Software, which stood out because competing packages lacked the dispatch-board functionality and end-to-end service management they required.

Vertical Market Software provided Service Management, Mobile Data and an upcoming Ventus upgrade so technicians can pull service history, enter parts and billing, print tickets in the field and eliminate back-office data entry. The VMS solution lets 8 technicians produce 6–8 tickets a day without adding staff—saving the company the cost of hiring another office person—while improving dispatching, billing accuracy and reporting; Answer is now converting to VMS Ventus for e-mapping and enhanced report writing.

Answer Heating & Cooling, Inc.

Brenda Burmeister

Controller