Case Study: RingCentral achieves real-time, scalable business intelligence with Vertica Analytics Platform

RingCentral trusted by customers for quality business insight powers real-time business intelligence platform with Vertica

RingCentral, a global leader in cloud unified communications, needed fast, reliable business intelligence for both customers and internal teams. Its legacy database systems lacked robust OLAP support, were vulnerable to single-server failures, and delivered slow responses under widely fluctuating loads, so the company sought a scalable, low-latency BI platform to support real-time insights and growth.

RingCentral adopted the Vertica Analytics Platform with MPP architecture, gaining a fault-tolerant, hardware-agnostic solution that reduced costs and administration overhead while scaling easily. The deployment now handles 52,000 requests per day (up to 5,000 per hour), tripled BI users to 350,000, supports access to up to 12 billion data entries daily, and has enabled expanded internal BI and predictive analytics.

Ring Central

Igor Trosko

Vertica Database Administrator