Case Study: Microsoft Corporation achieves unified, scalable telecom tax management and improved reporting and forecasting with Vertex Inc.'s Indirect Tax O Series

Microsoft Corporation - Customer Case Study

Microsoft faced a complex telecom-tax challenge: unbundling services, making taxability determinations, rating/calculating taxes, fees and surcharges across single- and multi-period billings and prepaid offerings, and supporting multiple sales channels without changing how non-telecom services were sold. To address this, Microsoft selected VERTEX and its Vertex Indirect Tax O Series to provide a scalable, flexible telecommunications tax solution.

VERTEX implemented an in-house, single-platform solution that works across all billing systems and channels, unbundling and rating telecom while simultaneously calculating standard sales/use tax, GST/VAT, environmental fees and exemptions. As a result, Microsoft achieved significantly improved tax reporting and forecasting, leveraged North American telecom content from VERTEX, and extended the solution globally for e-commerce across 240 countries.

Microsoft Corporation