Case Study: L.L. Bean achieves IT consolidation, consistent tax results and 25% reduction in manual work with Vertex Inc.'s O Series

L.L.Bean - Customer Case Study

L.L. Bean was undertaking a multi-year business transformation to standardize processes and reduce the number of applications its IT organization must support. To address a complex network of legacy tax systems and achieve a single source of truth for tax calculations, L.L. Bean migrated to VERTEX’s Indirect Tax O Series as its consolidated tax solution.

VERTEX implemented O Series and Indirect Tax Returns On‑Demand to centralize tax logic, automate monthly compliance, and point all calling systems to one tax engine. As a result, L.L. Bean cut its IT maintenance burden by roughly half, reduced manual compliance work by about 25%, decreased tax‑exempt orders on hold, improved customer service and audit readiness, and lowered financial risk.

L.L.Bean