Case Study: LEGO achieves automated, accurate online sales tax and frees tax team for strategic work with Vertex Inc.

How LEGO Put the Pieces Together to Simplify Sales Tax

LEGO Group, a global toy manufacturer operating in over 140 countries with more than 17,000 employees, faced the challenge of accurately calculating sales tax for e‑commerce transactions and managing recurring sales tax holidays. LEGO chose Vertex to handle indirect tax, using Vertex’s e‑commerce tax calculation capabilities and automated sales tax holiday handling to reduce checkout friction and administrative complexity.

Vertex implemented an automated indirect tax solution that calculates sales tax correctly on every online transaction and consistently applies sales tax holidays throughout the year. As a result, the LEGO Group’s Tax Operations team has gained time for more strategic work, online shoppers receive accurate up‑front tax calculations, and sales tax processing is automated and reliable across LEGO’s channels.

LEGO

Heather Villanueva

Indirect Tax Manager