Case Study: Large Health Carrier Company achieves 97% reduction in manual commission work and $500K savings with Vertafore Sircon (Producer Central & Compensation)

Large Health Carrier Company - Customer Case Study

A large northeastern U.S. health carrier serving 160,000 members—second only to the federal government for health services in its state—had outgrown its legacy commission system. Calculating broker payments was labor-intensive and error-prone, the platform lacked flexibility for modern incentive programs, integrations with enrollment and billing required costly outsourced IT, and producer inquiries could only be handled via time-consuming customer service calls.

By implementing Vertafore’s Sircon Producer Central and Sircon Compensation, the carrier decoupled commissions from premiums and cut manual interventions by 97%. Cleaner data and streamlined processes fixed errors that saved nearly $500,000 in six months, reduced commission processing time from 65 to 6 hours per month, enabled flexible, integrated incentive program design, and dramatically reduced producer service calls.