Case Study: SilverStone Group achieves 20% efficiency improvement and scalable growth with Vertafore (AMS360 & WorkSmart)

Integrated Vertafore® solutions bring new efficiency to SilverStone Group

SilverStone Group is a family-owned insurance and resource-management firm founded in 1945 that has grown to five offices, 200 employees and roughly $30M in revenue serving thousands of employer and personal clients. Faced with paper-based processes, poor system integration (their TAM system would not support the workflow they needed) and a goal to boost productivity without adding headcount, the firm sought a way to streamline operations and improve reporting and client responsiveness.

SilverStone implemented Vertafore’s AMS360 and WorkSmart with consultant-led workflow design and integration, centralizing submissions and records and enabling remote access. The result: faster, standardized workflows, dramatically lower mail costs, improved submission tracking and reporting (SQL-based access), enhanced customer service and a projected 20% efficiency gain that lets the firm grow without adding personnel.

Silverstone Group

Barb Dale

Principal and Property & Casualty Operations Manager