Case Study: Entrekin Insurance achieves 98.7% retention and nearly 180% growth with Vertafore's QQCatalyst

Entrekin Insurance - Customer Case Study

Founded in 2019 in D’Iberville, Mississippi, Entrekin Insurance grew from a one-person operation into a community-focused agency after founder Jody Entrekin’s Hurricane Katrina experience. The small, three-person team needed a scalable, easy-to-use system to manage clients, automate marketing and servicing, and free time to educate customers while handling rapid growth.

By adopting Vertafore’s QQCatalyst and the Orange Partner Program (including Agency Revolution/Fuse and the Insurance Agent App), Entrekin automated client management, marketing and digital servicing—speeding claims handling and enabling continuous customer engagement. The agency saw more than $500,000 in sales in year one, tripled premiums (nearly 180% growth), achieved a 98.7% retention rate (vs. 83% industry average) and an NPS of 99 (vs. +32 industry average).

Entrekin Insurance

Jody Entrekin

Owner / Chief executive office