Case Study: Central Insurance Companies achieves consolidated knowledge access and faster agent service with Vertafore ReferenceConnect & WebPublishing

Central Insurance Companies uses ReferenceConnect to fulfill the core values of Integrity, Excellence, and Relationships

Central Insurance Companies is a property & casualty insurer founded in 1876, based in Van Wert, Ohio, with policies in 20+ states and an A.M. Best “A” rating. Faced with the costly, time-consuming distribution of printed rating manuals, underwriting guides and internal documents to employees and independent agents, Central wanted a streamlined, low‑touch process to get all agent and company information into a single system and speed time to market.

Central implemented Vertafore ReferenceConnect with WebPublishing to consolidate proprietary rating materials, publisher content and virtually all internal knowledge (HR, training, workflows, underwriting guides) into one online library with single sign‑on and access controls for agents. The result was improved user experience and productivity, reduced paper and document duplication, faster onboarding and distribution, a “one‑stop shop” for carrier information, and a strategic efficiency advantage for Central and its agency network.

Central Insurance Companies

Laura Ditto

Marketing Communications Manager