Case Study: Bell & Clements achieves increased productivity and reduced costs with Vertafore's ImageRight

Bell & Clements increases productivity and reduces costs with ImageRight

Bell & Clements, a Lloyd’s broker founded in 1983 with offices in London and the U.S., was struggling with large, paper-based insurance files that were hard to share across time zones. The firm needed to eliminate paper dependence and improve workflow management to maintain its emphasis on reliability and service quality.

They implemented Vertafore’s ImageRight document-management and workflow solution with rapid adoption thanks to strong training and local support. The system delivered 24/7 remote, multi-user access, faster turnaround and stricter service standards, auditable compliance, and a 50% reduction in paper (fewer printers and filing cabinets), while improving staff retention and enabling further integrations.

Bell & Clements

Mark Balcombe

Associate Director and IT Manager