Case Study: The Legal Ombudsman automates case registration and saves 260 man-days with Version 1's RPA solution

The Legal Ombudsman cuts case creation from 15 minutes to 45 seconds with Version 1

The Legal Ombudsman, a public body that resolves complaints about lawyers, faced a challenge with its manual and time-consuming case registration process. This repetitive task was prone to human error and reduced employee productivity. They engaged vendor Version 1’s Innovation Labs to explore how automation technology could help.

Version 1 implemented a Robotic Process Automation (RPA) solution using Microsoft Logic Apps to automate the case creation process and perform an in-jurisdiction check. This reduced the case creation time from 15 minutes to just 45 seconds, saving 260 man-days per year. The success of this project gave the Legal Ombudsman the confidence to explore further technologies like Natural Language Processing with Version 1.

The Legal Ombudsman