Case Study: Rural Payments Agency achieves reliable live digital government service with Version 1

Rural Payments Agency delivers £2 billion digital payments service with Version 1

The Rural Payments Agency (RPA), a UK public sector body, faced the challenge of transitioning and supporting its high-profile digital service responsible for issuing £2 billion in annual payments to farmers. Version 1 was engaged to provide Live Service Support for this critical system, ensuring its ongoing availability, performance, and compliance with EU regulations.

Version 1 successfully transitioned the complex system ahead of schedule, with the RPA calling it an exemplary project. They implemented a managed service with proactive monitoring and a continuous service improvement program, which included new development releases and DevOps automation. As a result, Version 1 exceeded its service level agreements in the first year and helped the RPA avoid financial disallowances by maintaining compliance.

Rural Payments Agency