Case Study: a public service customer achieves a smoother Managed Services transition with Version 1

public service customer goes live in 3 months with Version 1

The public service customer faced challenges in transitioning its operations to a managed service, including the need for a flexible support model that could decrease as its own in-house skills grew and the need to support disparate managers who were often on-the-go with approval processes. Version 1 provided a managed service to address these challenges.

Version 1 implemented a flexible support model and began the service with full readiness on day one. The vendor also developed a proof of concept using an Oracle Digital Assistant to allow managers to review and approve requisitions and invoices from a single location, even outside of the core system. This engagement provided the customer with a stabilized service, knowledge transfer for self-sufficiency, and access to innovation, allowing them to focus on optimizing their solution.