Case Study: London Borough of Brent achieves Oracle SaaS optimisation and AI readiness with Version 1

London Borough of Brent retires 6-month-old Oracle tickets and cuts payroll contractor costs with Version 1

The London Borough of Brent, a local government authority, was not realizing full value from its Oracle SaaS investment, stuck with reactive break-fix support, manual processes, and unresolved tickets. They partnered with Version 1 and its ASPIRE Managed Services to move beyond stabilization and unlock outcomes from their existing platform.

Version 1 established a strong operational baseline by resolving legacy tickets and shifting to a proactive, outcome-driven model. This included optimizing the system, consolidating specialist support to cut contractor reliance, and implementing new features like Oracle Learn. Results included significant cost savings, removal of a separate learning platform, automated processes, and the creation of a roadmap for future optimization and safe AI adoption within Oracle SaaS.

London Borough of Brent