Case Study: an energy provider improves customer experience with Version 1

Energy Provider improves customer experience with Version 1 and cuts cloud waste through right-sizing

Version 1 was engaged by a global energy provider to address challenges stemming from its legacy platform. The customer faced issues with manual processes that inhibited sales, undefined workloads causing bottlenecks, high costs, and a loss of critical data and KPIs. The goal was to transform these services by migrating to a new AWS platform to improve customer service and support retention.

Version 1 partnered with AWS to manage the transformation, implementing an API event-driven, cloud-native solution. This included integrating AI-powered Amazon Lex chatbots with Salesforce, deploying Amazon Connect, and creating a centralized digital communications platform. The results included improved agent productivity and customer experience, a unified customer reference point, reduced latency, and significant cost savings from right-sizing over-provisioned resources. Version 1 also delivered improved observability and built a custom cost model to help the customer forecast cloud expenditures.

Energy Provider