Case Study: a large public sector customer achieves faster resolution times and reduced ticket volumes with Version 1 ASPIRE Managed Services

a large public sector customer completes 7-week transition with Version 1

The large public sector customer faced significant challenges with its Oracle Cloud SaaS support, including inefficient ticket resolution, a lack of knowledge transfer, and failure to meet SLAs. These issues prompted the customer's Head of Finance to contact Version 1 for its ASPIRE Cloud SaaS Managed Services.

Version 1 took over from the previous supplier and completed the transition in seven weeks. They implemented their ASPIRE Managed Services, providing a 'best-shore' team that emphasized transparent communication and knowledge transfer. This resulted in faster resolution times, a reduction in ticket numbers, and the successful adoption of new features through Value Level Agreements (VLAs).