Case Study: Brooklyn SolarWorks (NYC residential solar installer) books 35% more appointments and boosts productivity 60% with Verse

Brooklyn SolarWorks - Customer Case Study

Brooklyn SolarWorks, a leading NYC residential solar design and installation provider, was losing money and opportunities because incoming leads often went stale and after‑hours inquiries were missed. To solve this, they partnered with Verse and deployed Verse’s two‑way SMS and AI‑powered 24/7 engagement to capture, qualify, and respond to leads immediately.

Verse implemented instant, AI-backed SMS conversations with human escalation and speed‑to‑lead appointment booking, reviving old leads and connecting new ones right away (e.g., an after‑hours inquiry from “Larry” was qualified and scheduled). The result: Brooklyn SolarWorks booked 35% more appointments and saw a 60% increase in productivity, letting sales and marketing focus on ready‑to‑buy customers and higher‑value work.

Brooklyn SolarWorks

Lauren McCormack

Inside Sales Operator