Case Study: CJ's Accounting achieves professional-grade customer service with Versature VoIP

Versature helps bc-based firm to take professional service to the next level

CJ's Accounting, an accounting and bookkeeping firm in British Columbia, faced a significant challenge with its outdated two-line phone system. As the boutique firm grew, the limited lines caused frequent busy signals for callers, leading to customer complaints. They approached Versature seeking a modern VoIP phone solution to meet their expanding business needs.

Working with Versature, CJ's Accounting implemented a customized VoIP system. The solution provided direct dial extensions and individual voicemail, but its most critical impact was the complete elimination of busy signals. This vastly improved their customer service, stopping all complaints and allowing the business to continue evolving professionally. Versature's feature-rich system, including auto attendant and voicemail transcriptions, was credited with taking the firm to a new level of professionalism.

CJ's Accounting

Clarence Lowey

Founder