Case Study: RE/MAX CORE streamlines appointment setting with Versature

RE/MAX CORE - Customer Case Study

RE/MAX CORE, a full-service real estate brokerage, needed to streamline its inefficient appointment setting process which required up to 10 calls to confirm a single showing. The brokerage sought a solution that would integrate with its LoneWolf CRM to improve the experience for its staff and clients. Versature was engaged to address this challenge.

Versature implemented its Google Chrome click-to-dial extension, which was specially adapted to integrate with the LoneWolf CRM. This allowed agents to click a number within the system to connect instantly, eliminating manual dialing and misdials. Versature also helped design strategic call flows to prioritize incoming calls from clients, reducing their wait times. The solution significantly boosted productivity by enabling staff to connect with stakeholders in seconds.

RE/MAX CORE

Paola Pimentel

Agent Services