Case Study: The Bank of Tampa achieves 100% check readability and increased self-service with Versapay's Remote Deposit Capture

The Bank of Tampa Clients Enjoy Increased Self-Service and 100% Readability Rates With Versapay’s Remote Deposit Capture

The Bank of Tampa, a privately owned community bank with more than $1.6 billion in assets and 12 branches, sought to improve commercial clients’ check-deposit experience and operational efficiency by replacing its legacy remote deposit capture (RDC) system. The bank needed a feature-rich, agile vendor that could deliver high readability rates for scanned checks and provide high-touch support to both the bank and its customers.

Building on an existing relationship, The Bank of Tampa implemented Versapay’s RDC alongside its lockbox solution, including custom programming and full data porting to minimize disruption. The near-seamless rollout delivered 100% readability, better repair/deposit rates, enhanced self-service (password resets and multi-device browser access), improved staff efficiency, and dependable Tier 2 support.

The Bank of Tampa

Helen May

SVP & Director of Operations