Case Study: Sharp Canada achieves major reduction in manual collections time and enables self‑service payments with Versapay

Sharp Slashes 8-10 Hours of Manual Credit Card Processing Every Month With Automated Payments

Sharp Canada, the Canadian arm of global consumer electronics maker Sharp Corporation (ERP: SAP, 2,000+ customers), faced a heavily manual AR process: an in-house team spent 8–10 hours a month running credit cards from Excel, handled 200+ phone payments monthly (often small-dollar), had no customer self-service or clear audit trails, and lacked time for proactive collections—hurting DSO and team productivity.

Sharp implemented Versapay’s collaborative AR portal (deployed in about 90 days) to add self-service payments, secure tokenized click-to-pay, autopay, automated receipts and reminder letters, and a shared messaging hub. The change eliminated manual card handling, saved the AR team 8–10 hours monthly, cut training to ~30 minutes, drove a threefold week-over-week increase in digital payments with zero customer complaints, reduced PCI scope, and improved customer communication and collection effectiveness.

Sharp

Ellen Chammas

Manager, Credit & Accounts Receivable