Case Study: Carrier Enterprise achieves 50% increase in electronic payments and improved customer experience with VersaPay ARC

Increasing Electronic Payments by 50% and Improving CX at Large HVAC Distributor

Carrier Enterprise, a Watsco subsidiary and one of the largest HVAC distributors with over 1,600 employees and 150+ locations, faced a highly manual accounts receivable and credit/collections function. The team relied on four separate systems, tied up a third of its 160‑person finance organization, sent many customers static PDF invoices, and handled a majority of handwritten check payments—leaving cash application teams manually processing up to 80% of checks and customers forced to call for account details.

To fix this, CE implemented VersaPay ARC®, a cloud invoice-to-cash platform that consolidated systems, automated presentment, collections, payments and cash application, and added a self-service portal. After a phased rollout, electronic payments in the pilot region doubled, collections became faster and more collaborative, customers gained 24/7 access to account information and credits, and CE substantially reduced manual work while improving customer experience and team morale.

Carrier Enterprise

John Shamanis

Chief Financial Officer