Case Study: TireHub achieves 200 hours/week savings and a modernized billing and payments experience with Versapay

How TireHub Saves 200 Hours a Week After Overhauling Customers’ Billing and Payment Experience

TireHub, a last‑mile distribution joint venture of Goodyear and Bridgestone, was processing over 500,000 invoices a month on Epicor but still relied on paper statements, multiple lockboxes and heavy manual cash application. That created high call‑center volume, frequent misapplied payments, and only 11% automated payments, forcing TireHub to rely on nine contractors and leaving customers with poor visibility into their accounts.

By deploying Versapay’s cloud self‑service portal integrated with Epicor, TireHub automated payment posting and gave customers real‑time invoice visibility. The change cut contractors from nine to four (saving about 200 contract hours/week), raised payment automation from 11% to 54%, put roughly 50% of on‑terms customers on the portal, and reduced severely overdue receivables by nearly 50%, while improving the overall customer billing experience.

TireHub

Matt Marin

Senior Manager of Financial Processes and Data Management