Case Study: Regency Centers achieves over 50% reduction in rent-related queries with Versapay

How Regency Centers Reduced Time Spent Managing Rent Queries by +50%

Regency Centers, an S&P 500 REIT that owns and operates open‑air shopping centers with 8,000+ tenants, struggled with legacy AR processes that left payment data siloed. Property managers had limited visibility into tenant activity, static monthly statements caused reconciliation errors, and the AR team was flooded with tenant queries—distracting staff from proactive tenant service and strategic work.

By implementing Versapay’s collaborative AR platform, Regency gave AR, property managers, and tenants a single, real‑time view of invoices, payments, disputes and messages. The result: tenant phone queries dropped by more than 50%, property managers gained full account visibility, nearly half of tenants now transact through the portal, cash collections and reconciliations accelerated, and the AR team regained time to focus on higher‑value initiatives.

Regency Centers

Beth Albury

Accounts Receivable Manager