Case Study: DeVere Insulation achieves 90% online payment adoption and 75% reduction in manual collections with Versapay

How DeVere Insulation’s Credit Management Team Achieved +90% Customer Adoption for Online Payments

DeVere Insulation, the largest independently owned insulation company in the U.S. (construction industry, ~3,750 active customers), was hampered by fragmented AR processes and Sage Intacct’s limitations: credit managers spent roughly 75% of their time on paper mailings, calls, and manual collections, struggled to consolidate invoices and purchase orders, and couldn’t quickly answer customer payment questions.

By integrating Versapay with Intacct and launching a 24/7 customer payment portal, DeVere automated billing, enabled batch invoicing and click-to-pay, and added automated reminders and account notes. The change drove 90% customer adoption of online payments, cut manual collections work by 75%, reduced DSO from 60 to 40 days, improved reconciliation and cash application, and delivered more than $50,000 in annual savings.

DeVere Insulation

Thea Dudley

Director of Organizational Development