Case Study: City of Port Phillip achieves #1 online satisfaction in Victoria with VERSA Agency

City of Port Phillip delivers 8 websites and ranks #1 in Victoria with VERSA

VERSA partnered with the City of Port Phillip to undertake a major digital transformation. The council faced rising customer expectations, aging systems, and disjointed digital experiences, with over half of users reporting difficulty finding information across its eight separate websites. This hampered service efficiency and user satisfaction.

The solution involved VERSA delivering a comprehensive strategy and eight new websites built on a centralized CMS using an atomic design methodology. This created a unified, resident-centered ecosystem with reusable components. VERSA delivered all eight sites on time and budget, with the City of Port Phillip achieving the number-one ranking for online satisfaction in Victoria, a 75% ease-of-use score, and a resilient system capable of supporting 50,000 concurrent users for events like the St Kilda Film Festival.

City of Port Phillip