Case Study: Alan improves customer experience with Vermeg Agile solutions

Embrace failure and try Agile as a solution to your challenges

Alan partnered with Vermeg to support its ambition of delivering a frictionless, transparent customer journey in the health insurance market. As a fast-growing digital insurer, Alan needed a way to make its offer clearer, improve the subscription experience, and ensure customer support and claims handling matched its end-to-end service promise.

Vermeg helped frame an Agile approach focused on continuous improvement, customer feedback, and rapid iteration across product, sales, and service processes. The result was a more readable and didactic offer, a better-aligned customer experience, and a scalable business model that supported Alan’s growth to 70,000 policyholders, while helping the company refine campaigns and improve conversion over time.

Alan

Bertrand Robert

Insurance Operations Lead