Case Study: Thrillark Reduces Support Calls with Verloop.io

Thrillark’s Effortless Support Strategy: Reducing 100 Support Calls to Just 20

Thrillark, a travel and tourism company operating primarily in the Middle East, partnered with Verloop.io to improve customer support for its fast-moving booking and travel experience platform. The company faced a high volume of support demand due to delays, cancellations, and changing travel plans, with around 100 support calls per day straining agents and slowing service.

Verloop.io implemented conversational AI and support automation to streamline customer service. As a result, Thrillark reduced daily support calls from 100 to just 20 while handling 100,000 to 200,000 sales per day, significantly improving efficiency and helping deliver smoother customer experiences.

Thrillark

Firoz Parakkat

Co-Founder