Case Study: Taxmann boosts support efficiency with Verloop.io Generative AI

Taxmann’s Resounding Success with Generative AI Features – Resolving 14% More Queries Effortlessly

Taxmann, a leading tax research and publication house, faced challenges in automating pre-sales inquiries from its website and efficiently handling a high volume of customer support queries. Their agents were spending significant time crafting responses and summarizing conversations, which limited their capacity. They partnered with Verloop.io to implement its conversational AI platform, including a chatbot for lead generation and a live chat dashboard for support.

Verloop.io's solution incorporated generative AI features like AI-Rephrase and AI-Summary to help agents compose and summarize messages quickly. This enabled Taxmann's agents to handle 27.45% more chats monthly. The efficiency gains were substantial, resulting in 14.49% fewer reply backs to resolve queries and a much more streamlined support process. Verloop.io's tools provided a significant boost to Taxmann's operational and customer support capabilities.

Taxmann