Case Study: Scripbox achieves 70% bot-handled support queries and sub-10-second FRT with Verloop.io

Scripbox Deploys AI-powered Chatbot to Handle 70% of Support Queries with FRT less than 10 Seconds

Scripbox, a leading Indian digital wealth manager, faced a significant challenge in handling its growing volume of customer support queries, which exceeded 10,000 tickets per month. Their customers demanded immediate, accurate responses for complex financial questions, putting immense pressure on human agents. With over half of all queries arriving via chat, Scripbox sought a robust chat platform to improve efficiency and customer experience, leading them to partner with Verloop.io.

Using Verloop.io's conversational AI platform, Scripbox implemented an AI-powered chatbot with a sophisticated FAQ builder to handle a wide range of standard queries. The solution automated responses, understanding both simple keywords and complex sentences. This implementation allowed Verloop.io to handle 70% of all support queries with a first response time of under 10 seconds. The results were a 95% customer satisfaction (CSAT) score and a significant reduction in agent workload, enabling the support team to focus on more complex issues.

Scripbox

Manu Prasad

Chief Marketing Officer