Case Study: Even improves CSAT and response times with Verloop.io Conversational AI

Revolutionizing Even’s Sales and Support with Conversational AI

Even, a healthcare company providing remote consultations and diagnostics, faced significant challenges in managing customer interactions on its preferred platform, WhatsApp. The manual handling of chats across multiple devices and groups was inefficient and posed a high risk of missing critical information, creating an urgent need for a streamlined communication solution. To address this, they turned to the conversational AI platform from Verloop.io.

By implementing Verloop.io's solution, Even streamlined member support and sales on WhatsApp. The platform's customizable templates and intuitive dashboard enabled rapid response times and personalized outreach. This resulted in a 28% improvement in customer satisfaction, a reduction in first response time to 40 seconds, and a sales cycle as fast as 10 minutes, significantly boosting conversions and customer engagement for Even.

Even

Madhur Mundada

Team Lead, Sales Team