Case Study: Watania Takaful improves customer support with Verloop.io's Conversational AI Platform

Revolutionizing Customer Support in the Takaful Industry

Watania Takaful, a Takaful provider in the UAE, faced challenges with customer support due to the lack of a unified platform. Customers had to visit branches or use IVR systems, which led to lengthy resolution times for inquiries, policy sales, and claims.

Working with Verloop.io, the company implemented a multilingual Conversational AI platform across its website, WhatsApp, and Facebook. This solution handled queries ranging from claims to new purchases, significantly improving operations. The results include a 54.36% improvement in bot deflection, a reduction in resolution time to just over 13 hours, and a 47.7% increase in customer satisfaction.

Watania Takaful