Case Study: O2 Spa achieves 60,000+ monthly customer engagements and an 80% reduction in average response time with Verloop.io

O2 Spa Used Verloop.Io's Chatbots To Engage Over 60,000 Customers Every Month

O2 Spa, one of Asia’s leading health and wellness brands, faced the challenge of engaging a largely millennial customer base that prefers messaging over traditional sales—while achieving zero missed chats, instant responses, and scalable, personalized sales pitches. After experimenting with live chat and other chatbot platforms, O2 Spa turned to Verloop.io’s Conversational AI chatbot to meet these demands.

Verloop.io implemented a human-like conversational platform that captures customer details in real time and links leads and support tickets through deep integrations and APIs, supported by a dedicated Customer Success Manager under the Enterprise Payment Plan. The solution enabled O2 Spa to engage over 60,000 customers monthly (2,000+ daily), achieve zero missed chats and reduce average response time by about 80%, while keeping leads and tickets in sync.

O2 Spa

Aldin Ambosta

Head of Customer Experience