Case Study: Kaarva achieves 100,000+ customer onboarding, qualification and support with Verloop.io

Kaarva Uses A WhatsApp Chatbot To Generate, Qualify And Support Over 100,000 Customers

Kaarva, a fintech startup serving India's middle class, used WhatsApp as its primary channel for onboarding, engaging and servicing customers but was operating three separate WhatsApp Business Accounts and a large team of agents—an approach that couldn't scale and lacked automation. To address this, Kaarva adopted WhatsApp Business APIs and built a Verloop.io chatbot to centralize conversations and automate customer journeys.

Verloop.io consolidated Kaarva’s communications into a single WhatsApp touchpoint and automated end-to-end flows—from onboarding to cash transfer confirmations—while surfacing customer behavior analytics. The Verloop.io-powered solution enabled Kaarva to generate, qualify and support over 100,000 customers, improve notification performance even on 2G/3G networks, and drastically reduce dependence on multiple accounts and manual agents.

Kaarva

Khushboo Maheshwari

Co-Founder