Case Study: Cairocart improves response and resolution times with Verloop.io

Cairocart Improves Average Response Time and Resolution Time with Verloop.io’s Co-pilot for Support

Cairocart, an e-commerce electronics retailer in Egypt, was struggling to handle a high volume of customer queries across channels like WhatsApp, Instagram, Facebook, and its website. To improve support efficiency, Cairocart turned to Verloop.io and its conversational AI and Copilot for Support tools.

Verloop.io implemented features such as AI-Tone Adjustment, AI-Expand, AI-Rephrase, and AI-Summary to help agents respond faster and handle complex conversations more effectively. As a result, Cairocart reduced average agent response time by 55.8% and increased the number of queries resolved per month by 41.31%, from about 9,000 to over 13,000.

Cairocart

Sherif Ashraf

Cairocart