Case Study: Bewakoof achieves streamlined customer support with Verloop.io

Bewakoof Journey to Streamlined Support with Verloop.io

Bewakoof, a lifestyle fashion brand, faced significant challenges in scaling its customer support to match its rapid growth. Relying solely on email led to a high volume of open tickets and strained resources. The company wanted to maintain a lean operation without hiring many new agents and required a scalable solution to manage increasing customer inquiries. They turned to Verloop.io to implement a new support system.

Verloop.io provided an AI-powered chat support solution that seamlessly integrated with Bewakoof's existing tools like Freshdesk. This system resolved 98% of all queries automatically, drastically reducing the agent workload. The results were exceptional, with first response time cut to 0.1 minutes and over 55,000 queries handled per month. Verloop.io enabled Bewakoof to offer real-time, 24/7 support, which significantly improved customer satisfaction and retention.

Bewakoof

Jibin C

Senior Quality Analyst