Case Study: Astral Pipes Improves CSAT with Verloop.io Conversational AI Support

Astral Pipes Improves its CSAT Score with Conversational AI Support

Astral Pipes, India's leading pipe manufacturer, faced a significant challenge managing a high influx of customer and dealership inquiries across multiple channels, which strained their support team. To address this, they partnered with the vendor Verloop.io to implement a conversational AI support solution for better query management and an improved customer experience.

Verloop.io provided an omnichannel and multilingual conversational AI system that automated and centralized support on websites, WhatsApp, Facebook, and Instagram. This solution dramatically reduced the average first response time to 0.38 seconds, provided 24/7 availability, and led to a substantial improvement in Astral Pipes' customer satisfaction (CSAT) score.

Astral Pipes