Case Study: Astral Bathware achieves omnichannel customer support with Verloop.io

Astral Bathware Lanches an Omnichannel Customer Support

Astral Bathware, a major Indian manufacturer of bathroom and kitchen fixtures, faced significant challenges managing a surge in customer and dealership inquiries. Their existing support system was insufficient, straining the team and hindering growth. They partnered with Verloop.io to implement a robust, cloud-based conversational AI solution to address these communication hurdles.

Verloop.io provided an omnichannel, multilingual AI platform that centralized support across WhatsApp, Facebook, Instagram, and the website. The solution automated query handling, gathering customer details and routing them to the appropriate agents. This resulted in a dramatic reduction of first response and resolution times, handling over 1,000 monthly queries and significantly improving customer satisfaction scores.

Astral Bathware