Case Study: AbhiBus achieves 33% increase in agent productivity with Verloop.io

AbhiBus Achieved a 33% Increase in Agent Productivity after Moving to Live Chat Service

AbhiBus, a leading online ticketing platform in India, faced a steep rise in customer queries as it scaled services and needed an AI-powered solution to keep delivering excellent customer experience with minimal human effort. To address this, AbhiBus partnered with Verloop.io and adopted its conversational support solution built on proprietary ML and NLP algorithms.

Verloop.io implemented a chatbot enriched by a comprehensive FAQ and CRM integration, unified multi-channel conversations for agents, and enabled proactive outbound messaging via SMS, Email and WhatsApp. The deployment drove a 3x increase in customer engagement, 96% bot deflection, under 1-minute average response time, 91% user satisfaction, a 33% boost in agent productivity and reduced operational costs.

AbhiBus

Susmita Lakra

Senior Product Manager