Case Study: Mike's Bikes accelerates point-of-sale investigations with Verkada Helix

How the CTO of Mike’s Bikes accelerates point-of-sale investigations by 2x with Verkada Helix

Mike’s Bikes, Northern California’s largest bicycle retail chain, needed a better way to handle security investigations and operational oversight across its 13 stores and other locations. CTO Chris O’Dell was dealing with fragmented DVR/NVR, camera, and alarm systems that slowed investigations, contributed to annual break-in losses of roughly $50,000 to $100,000, and made it difficult to verify point-of-sale activity and test-ride procedures. The company chose Verkada, including Verkada Helix, to unify video security, alarms, and POS-related investigations.

With Verkada, Mike’s Bikes integrated POS data into Verkada Command through Helix, enabling staff to search transaction IDs and instantly pull relevant footage from a single dashboard. Verkada also supported professional monitoring, intrusion sensors, and cameras for faster incident response and better coverage. The results included 2x faster point-of-sale investigations, reduced police dispatch times, smoother test-ride compliance checks, actionable staffing insights, and full Helix deployment in less than one week.

Mike's Bikes

Chris O’Dell

Chief Technology Officer (CTO)