Case Study: HealthPRO Heritage reduces missed calls by 40% with Verkada Intercom

How HealthPRO Heritage reduced missed calls by 40% with Verkada Intercom

HealthPRO Heritage, a nationally recognized healthcare solutions partner, needed a more efficient way to manage building security and front-desk operations across its rapidly growing network of facilities. With legacy on-premise intercom, DVR camera, and access control systems requiring significant maintenance and with front doors often left unlocked during business hours, the team needed a privacy-respecting way to keep patients and staff safe.

Verkada implemented an integrated solution centered on Verkada Intercom, along with Cameras, Access Control, and Air Quality Sensors, managed through the cloud-based Command platform. The result was a reduction in missed calls from about 40% to nearly zero, plus an estimated 98% time savings for front-desk operations. HealthPRO Heritage also gained faster incident investigations, easier remote management, and stronger building security across 22 facilities.

HealthPRO Heritage

Josh Scott

VP of IT Infrastructure and Service