Case Study: John Knox Village modernizes security and resident services with Verkada

How an Award-Winning 70-Acre Retirement Community Drives Security and Resident Experiences

John Knox Village of Florida, a 70-acre continuing care retirement community serving more than 1,000 residents, needed to replace a fragmented legacy security setup that used separate systems for video, access control, and intercoms. The outdated environment created downtime, slowed investigations, and forced staff to rely on manual processes for tasks like package handling and incident review.

Verkada provided a unified cloud-based platform with cameras, access control, intercoms, mailroom management, and supporting tools on a single dashboard. With Verkada, John Knox Village cut response times in half, reduced investigations from days to minutes, improved guard coverage through remote monitoring, and sped up mailroom processing by 90%—from one hour to 10 minutes per shift.

John Knox Village

Chuck William

Chief Information Officer