Case Study: Smoker Friendly eliminates false police dispatches and saves $150,000 annually with Verkada

How a Retailer Eliminated False Alarm Police Calls with Verkada’s Integrated Alarm Solution

Smoker Friendly, a family-owned retail chain with 43 locations, was receiving roughly 20 false alarms per month from a fragmented alarm and camera setup that relied on a third‑party monitor and costly service calls. To address this, owner Regan Bartley worked with Verkada (via partner 2iztec) to deploy Verkada’s integrated alarm solution—cameras, access control, sensors and 24/7 professional alarm monitoring on the cloud-based Command platform.

Verkada’s end-to-end system provides video‑backed alerts, customizable alarm rules, motion grids, and remote verification from mobile or web so managers can confirm incidents before police are dispatched. The result: zero false police calls since deployment, more than $150,000 in annual savings across the chain, elimination of ~$500/month per store third‑party service fees and faster, centralized management and evidence sharing.

Smoker Friendly

Regan Bartley

Owner and Marketing Director