Case Study: Second Chance achieves 50% time savings and proactive asset protection with Verkada

How a Non-Profit Uses Hybrid Cloud Technology for Proactive Asset Protection

Second Chance is a Baltimore-based non-profit that deconstructs homes and sells reclaimed materials from a 250,000 sq. ft. retail facility to fund workforce development. Facing frequent camera failures, a legacy NVR/DVR system with roughly 12,000 feet of wiring, and time-consuming manual video review, the organization needed a more reliable, scalable video security solution — so they chose Verkada’s hybrid cloud video security cameras and management platform.

Verkada deployed cloud-enabled cameras (onboard storage + AWS) and the Command mobile/desktop app, plus features like People Heatmaps, Motion Plotting, Crowd Notifications, advanced people/vehicle search, unlimited cloud archiving, and OTA updates with US-based live chat support. The results: at least 50% time savings in incident resolution, per-camera bandwidth reduced to ~20 kbps (about 1/100th of the legacy system), faster remote monitoring and COVID-era crowd management, and rapid support turnaround (most issues resolved in 3–5 minutes, 98% of live chats answered within five minutes).

Second Chance

Peter LaMacchia

Director of Asset Protection