Case Study: Union Station Homeless Services modernizes front-desk operations with Verkada Intercom

How a Leading Non-Profit Modernizes Front-Desk Operations with Verkada Intercom

Union Station Homeless Services, a leading nonprofit serving homeless individuals and families across California’s San Gabriel Valley, needed a better way to manage front-desk operations across dozens of locations. With limited staffing, a 24/7 operating environment, and siloed legacy systems, the organization struggled to route intercom calls remotely and to verify visitors effectively. It used Verkada Intercom along with cameras and access control as part of its physical security and building operations.

Verkada implemented a cloud-based, integrated solution that lets staff answer video intercom calls from anywhere via mobile app, desktop, browser, or phone, while also viewing camera footage and unlocking doors from one platform. The result was a simpler, more secure front-desk workflow with stronger visual verification, easier call routing across multiple sites, reduced training and maintenance overhead, and faster incident response; in one example, staff detected a person of interest from 100 feet away and responded immediately.

Union Station Homeless Services

Kyle Petrie

Director of Operations