Case Study: Shaner Hotel Group achieves centralized multi-property video security and 98% faster footage retrieval with Verkada

How a Hotel Management Group Centralized Video Security Across Multiple Properties

Shaner Hotel Group, an award‑winning hotel developer and operator managing 52 properties across the U.S. and internationally, faced a growing security challenge after COVID‑19 reduced its IT staff to a four‑person team. Vice President and CIO Steve Shala struggled with disparate legacy camera/NVR systems, limited offsite access that required risky firewall changes, frequent undetected downtime, and very short retention windows — problems that made remotely supporting 17 states of properties slow and unscalable. Shaner evaluated Verkada and chose its cloud‑based cameras and Command platform to centralize video security.

Verkada’s plug‑and‑play cloud cameras and Command platform provided secure, HTTPS/SSL remote access without port forwarding, user group permissions for self‑service footage retrieval, local SSD retention up to 365 days with AWS archiving, and automatic offline alerts with remote support. The deployment eliminated the IT bottleneck, cut footage‑retrieval time by about 98%, reduced onsite technician visits and associated costs, and gave Shaner faster incident resolution and centralized management — with plans to expand Verkada further into headquarters NVR replacement and access control integration.

Shaner Hotel Group

Steve Shala

Vice President and Chief Information Officer