Case Study: Chapters Health System achieves HIPAA‑compliant video security, 98% faster footage retrieval, and reduced maintenance with Verkada

How a Healthcare Organization Keeps Patients and Data Secure with a HIPAA-Compliant Solution

Chapters Health System, a Florida not-for-profit providing hospice and post-acute care, faced a fragmented legacy surveillance environment with an NVR at every site (26 NVRs) that caused frequent camera downtime, lengthy footage retrieval (up to four hours), and high maintenance overhead. To modernize while meeting HIPAA and compliance requirements, IT Security Director Michael Parkin selected Verkada’s cloud-designed hybrid video security solution (Verkada cameras and Command software) for its secure-by-default architecture, automatic updates, and granular permissions.

Verkada deployed PoE cameras with local+cloud storage, end-to-end encryption, role-based access controls, and automatic firmware updates—eliminating 26 NVRs and the single points of failure they created. The solution made investigations dramatically faster (98% faster to pull footage), reduced maintenance time from hours to minutes, met the 30-day retention policy (with up to 365 days available), and provided predictable costs and simplified deployments for Chapters Health System.

Chapters Health System

Michael Parkin

Director of IT Security