Case Study: ToyChamp streamlines security operations and boosts store insights with Verkada

How a Growing Toy Chain Scales Security Operations Across International Stores

ToyChamp, a fast-growing toy retail chain with 33 stores across Belgium and the Netherlands, needed a more scalable way to manage security as it expanded. Its legacy NVR-based camera system was time-consuming to access, required onsite visits, and made retrieving footage difficult for Guido Thonissen and Roberto Maniscalco, the ICT team responsible for store technology operations. Verkada was brought in to help centralize security across locations.

With Verkada Cameras and the cloud-based Command platform, ToyChamp can now access live and historical video from any browser or mobile device, alongside alarms and analytics in one system. The company says footage retrieval time has dropped by more than 85%, saving operating costs and giving the team actionable insights from occupancy trends and heatmaps to improve product placement, promotions, and store performance.

ToyChamp

Guido Thonissen

ICT Manager