Case Study: Bank of the James achieves centralized, reliable multi-branch and ATM surveillance with Verkada

How A Full-Service Bank Increased Coverage Across Branch and ATM Locations

Bank of the James, a full-service commercial and retail bank with 19 branches, multiple ATMs and mortgage offices across Virginia, faced fragmented, hard-to-manage DVR systems that required separate logins and daily manual health checks (about an hour each morning) and produced unpredictable maintenance costs. To solve these challenges they turned to Verkada, deploying Verkada cameras and the Command hybrid‑cloud platform to replace legacy systems.

Verkada consolidated multi-site camera feeds into one secure, PCI‑compliant platform with local recording plus automatic cloud upload, 90‑day footage retention, instant downtime alerts, and remote access for branch managers. The deployment eliminated time-consuming morning audits, gave Phil Hampton and his team predictable hardware+support pricing, improved uptime and visibility across branches and ATMs, and streamlined incident response—delivering measurable operational and security benefits from Verkada’s solution.

Bank of the James

Phil Hampton

IT Specialist